For Shops & online brands

I answer your customers while you pack the orders.

I answer your WhatsApp, Instagram, Facebook and email — instantly, in your voice, day and night. I handle the everyday questions and pass you anything that needs you.

Hire me — £25/month How it works →

Sound familiar?

“Where’s my order?” for the ninth time today.

A DM at midnight asking if you’ve got it in a medium.

Someone asking about returns while you’re on the packing bench.

I already know what your customers ask.

These come loaded on day one. You top me up with your specifics — I don't start from nothing.

Where’s my order?Do you post to Ireland?Can I return this?Got it in a medium?Do you gift wrap?Click-and-collect same day?What are your hours?Student discount?

✓ Where an order is, and when it’ll land
✓ Returns and exchanges — how, and how long
✓ Sizing, stock and what’s coming back in
✓ Delivery costs, cut-offs and click-and-collect
✓ Gift wrapping, gift notes and vouchers
✓ Discount codes, and what they can be used with

Here's me, on the job.

‹

Bloom & Coonline

Hiya, ordered on Tuesday - any idea when it'll turn up?19:42 ✓✓

It went out yesterday on tracked 48, so it should be with you tomorrow. Tracking's AB123456789 - want me to text you when it's out for delivery?19:42 ✓✓

yes please! and if the size is wrong can i swap it19:44 ✓✓

Course. Free returns within 30 days, and I'll pop a prepaid label in the parcel so you don't have to think about it.19:44 ✓✓

Same me on WhatsApp, Instagram, Facebook and email — all in one inbox for you.

Every message answered while you get on with the orders.

What I cost.

One flat price. No per-message meter, no charge for adding your team.

Starter

Let me answer your messages.

£25/mo

✓ WhatsApp, Instagram, Facebook & email
✓ One inbox, your whole team on it
✓ I learn your hours, prices & policies
✓ I come and get you when I should
✓ Around 1,000 conversations a month

Start free

Most people pick this

Pro

Give me the phone as well.

£59/mo

✓ Everything above, plus:
✓ I pick up the calls you miss
✓ I ask happy customers for reviews
✓ I warn you before a bad one lands
✓ I handle bookings & enquiries
✓ Around 5,000 conversations a month

Start free

Group

Put me in all your places.

£129/mo

✓ Everything above, plus:
✓ Every location on one dashboard
✓ Reviews looked after across sites
✓ Priority support
✓ White-label & custom workflows

Have a chat

Every plan: your whole team included · no notice period · 7 days free, no card · WhatsApp's own fees passed through at cost, with nothing added.
Prices exclude VAT. Setup from £99. Pay for the year and get two months on me.

Shall we give it a go?

Seven days free, no card. Test me in private before I meet a single customer.

Hire me — £25/month